Shipping & Returns
Shipping Policy
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1. Delivery Coverage:
We deliver all across India. Remote areas may experience slightly longer delivery times.
2. Delivery Time:
Standard orders are delivered within 4-7 business days.
Fast delivery or next-day delivery is available for bulk orders in Jaipur & Rajasthan.
3. Shipping Charges:
Shipping charges depend on the weight of the order and the delivery location.
Free shipping may be available for orders above ₹5,000 (conditions apply).
4. Order Tracking:
After order confirmation, a tracking number will be provided to track your shipment online.
5. Lost or Damaged Packages:
If the product is lost or damaged during transit, the customer must notify us within 24 hours of delivery.
6. Order Cancellation:
Orders can be cancelled before dispatch. Once dispatched, cancellation requests will not be accepted.
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Return & Exchange Policy
1. Return Conditions:
Returns will be accepted only for damaged, defective, or wrong items received.
LED modules, LED strips, pixel LEDs, and neon flex are non-returnable if damaged due to incorrect power supply connections.
Power supply will not be replaced if damaged due to water exposure.
2. Return Timeframe:
Any damage or defect must be reported within 48 hours of delivery.
If the return request is approved, the customer must return the product within 7 days.
3. Return Process:
Customers must contact our support team to initiate a return request.
The product must be returned in original packaging with all accessories.
If the return request is valid, a replacement or refund will be provided.
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Warranty Policy:
1. Products Covered Under Warranty:
Power Supply
Adapter
Pencil Power Supply
2. Products Without Warranty:
LED Modules
LED Strips
Pixel LEDs
P10 Display
Controllers (All types)
WS2811 IC Pixel, Module & Neon
Signage Making Tools & Accessories
Note: Warranty is applicable only for manufacturing defects. Damage caused due to mishandling, incorrect installation, or power fluctuations will not be covered.
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Refund Policy:
1. If a refund is approved, it will be processed within 5-7 business days.
2. Refunds will be made to the original payment mode.
3. For COD orders, the refund will be transferred to the customer’s bank account.